Shipping Policy

1. Domestic Shipping (Within India)

  • Free Shipping on all orders across India.

  • Delivery Time: 4–7 business days, depending on your location and courier route.

  • Processing Time: Orders are dispatched within 1‑2 business days after confirmation.

  • Tracking: You’ll receive an email/SMS with tracking details once your order ships.

  • Packaging: All gemstones are carefully packaged using secure materials to prevent damage in transit.

2. International Shipping

  • Couriers Used: Cross-border orders ship via trusted couriers like UPS, USPS, FedEx, DHL, and India Post.

  • Flat Shipping Rate: $7 per package (inclusive of combined shipping options).

  • Delivery Time: 7–15 business days, subject to destination location and customs procedures.

  • Customs & Duties: Buyers are responsible for any import taxes, customs duties, or brokerage fees.

  • Documentation: We include a commercial invoice detailing item value and description to help smooth customs processing.

  • Shipping Options: Choose between standard or expedited shipping (if available), with real-time rate quotes based on package weight and destination.

3. Shipping Rates & Strategy

  • Flat-Rate International Shipping simplifies costs and ensures transparency at checkout.

  • Real-Time Rate Calculation may be available at checkout via logistic integrations (e.g., Shiprocket, Easyship, or WooCommerce plugins).

  • Free Shipping Promotions: You may occasionally qualify for “free shipping” campaigns, where we absorb the shipping cost based on order value.

4. Tracking & Notifications

  • Once shipped, customers receive a tracking number via email/SMS.

  • Delivery Updates: Track your order online through the courier’s portal.

  • Delivery Issues: In case of delays or issues, our support team will proactively contact you.

5. Shipping Restrictions

  • Currently, we ship to most destinations worldwide, but exclude certain items or regions due to legal or courier restrictions.

  • If your location is unsupported, you will be notified during checkout.

6. Packaging & Protection

  • Orders are securely packaged with protective materials to safeguard gemstone quality, avoiding damage or leakage during transit.

  • Eco-Friendly Packaging: Whenever possible, we use sustainable and recyclable packaging.

7. Handling Delays & Seasonal Variations

  • During peak seasons (e.g., Diwali, Christmas) or unforeseen events, deliveries may experience delays by a few days.

  • We advise placing orders in advance to accommodate such variations.

8. Where to Find This Policy

  • This Shipping Policy is accessible via the footer, on product pages, at checkout, and in our FAQ section for full visibility.