Privacy Policy

1. Introduction
Silver Smith Gems (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, store, share, and protect your data.

2. Information We Collect
We collect the following personal data solely to process orders and communicate with you:

  • Personal Information: Name, shipping/billing address, email, phone number.

  • Payment Information: Payment details (handled securely via payment gateways).

3. Purpose of Collection
Your personal data is used only for:

  • Order processing and delivery

  • Customer support and updates

  • Compliance with legal, tax, or regulatory requirements

4. Consent & Withdrawal
By submitting your information, you consent to this collection and usage. You may withdraw your consent at any time by contacting us. Withdrawal may affect our ability to process or deliver your orders.

5. Disclosure & Third‑Party Sharing

  • We do not sell, rent, or lease your personal information to third parties.

  • We share data only with service providers essential for order fulfillment (e.g., couriers, payment processors).

  • We may share information if required by law or to enforce our policies.

6. Data Security & Retention

  • Your data is stored securely on servers in India and accessible only to authorized personnel.

  • We use encryption, access controls, and other security measures to safeguard your information.

  • We retain your information only as long as necessary for order fulfilment and legal compliance, typically up to three years.

7. Cookies & Tracking
Our website may use cookies or similar technologies to improve your browsing experience and enable necessary functionalities. You can disable cookies in your browser, though this may limit site usability.

8. Your Rights
You have the right to:

  • Access data we hold about you

  • Correct inaccuracies in your personal data

  • Request deletion, subject to legal retention requirements

  • Object to or restrict certain data processing activities

To exercise any of these rights, contact us as listed below.

9. Grievance & Contact
If you have privacy-related concerns, reach out to our Grievance Officer:

  • Email: info@silversmithgems.com

  • Phone: +91 98296 11600
    We will respond to all inquiries within 30 days, as per Indian IT rules.

10. Policy Updates
We may update this policy periodically. Changes will be posted with a revised “Last updated” date. Significant changes will be notified via email or site banner.

Display & Access
This Privacy Policy is available via a link in the website footer, at checkout, and on account/registration pages, ensuring transparency at all user touchpoints.