Return & Refund Policy
1. Our Promise
We want you to love your purchase from Silver Smith Gems. But if you're not fully satisfied, here’s how we can help.
2. Returns & Exchanges Eligibility
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You have 30 days from the delivery date to request a return or exchange.
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Items must be unused, undamaged, and in their original packaging, with all tags and accessories included.
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No refunds or exchanges once the order has been shipped unless the item is defective or damaged.
3. Refunds & Credits
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Upon receiving and inspecting your return:
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Choose an exchange for another product, or
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Receive store credit / gift card / discount coupon equal to your purchase amount—usable on our website.
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4. Return Shipping Costs
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Return shipping is the customer’s responsibility, unless the item is defective or damaged.
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We recommend using a trackable method, as we’re not responsible for items lost in transit.
5. How to Start a Return
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Email us at info@silversmithgems.com within 30 days of delivery.
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Provide your order number, item name, and reason for return.
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We’ll issue a Return Authorization (RMA) and provide the return address.
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Ship the item back with tracking—remember to include all tags, original packaging, and the RMA label/slip.
6. Processing Time
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We inspect returns within 5–7 business days of receipt.
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Once approved, store credit or an exchange will be processed within 3 business days.
7. Defective or Damaged Items
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Contact us immediately with photos of the defect or damage.
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If confirmed, we’ll cover return shipping and ship a replacement or issue a full refund (including original shipping cost).
8. Non‑Returnable Items
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Custom‑made or personalized gemstones may be non-returnable unless defective.
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Please confirm eligibility before placing your order.
9. Policy Location & Updates
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This policy is available via a footer link, product pages, during checkout, and in order confirmation emails.
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We regularly review our policy and update it as needed to reflect best practices.
