Do you accept refunds?
No, we do not offer refunds. We offer exchanges or store credit in the form of a gift card or coupon code for future purchases.
Can I return a product if I don’t like it?
Yes, returns or exchanges are allowed only if the product is in unused, undamaged condition with original packaging. Refunds are not applicable.
What if the product I receive is damaged or incorrect?
In such rare cases, please contact us within 48 hours of delivery. We will assist you with a replacement or store credit.
How long does shipping take within India?
Domestic orders are usually delivered within 4–7 business days.
Do you ship internationally?
Yes, we ship globally. A flat fee of $7 is applicable for international orders.
Are there customs duties for international shipments?
Yes, if any duties or taxes are applicable in your country, they must be paid by the recipient.
Is my personal information safe with you?
Absolutely. All customer data is kept confidential and used only for processing orders and communication.
How can I use my gift card or coupon code?
During checkout, you can enter the code in the “Discount Code” box. The discount will be applied to your total.
What payment methods do you accept?
We accept major payment options including UPI, debit/credit cards, and net banking.
How do I contact you for queries or assistance?
You can reach us at info@silversmithgems.com or call us at +91 98296 11600.